Queen's Park Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Queen's Park Carpet Cleaning provides professional carpet and related cleaning services to residential and commercial clients in its service area. By making a booking, accessing our services, or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not book or use our services. You are advised to read this document carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual, business, landlord, tenant, managing agent or other legal entity making a booking with Queen's Park Carpet Cleaning or on whose behalf a booking is made.
Company, we, our or us means Queen's Park Carpet Cleaning.
Services means the carpet cleaning and any additional cleaning or related services agreed between the Company and the Client.
Premises means the property or properties where the Services are to be carried out.
Booking means a confirmed request for Services, whether made by telephone, online, or in writing.
2. Scope of Services
2.1 The Company provides professional carpet cleaning and related services within its designated service area. The precise services to be carried out shall be as described in the Booking confirmation or as otherwise agreed in writing between the parties.
2.2 The Company reserves the right to refuse any job which, in its reasonable opinion, is unsafe, unlawful, or falls outside the scope of its standard services. This includes situations where access is hazardous or where the condition of the carpets or premises presents a risk to operatives.
2.3 Any additional services requested on the day of the appointment that were not included in the original Booking shall be subject to availability and may incur additional charges, which will be agreed with the Client before such services are carried out.
3. Booking Process
3.1 Bookings may be made by telephone or through our online or written booking systems, where available. A Booking is only considered confirmed once the Company has issued a confirmation, which may be provided verbally, in writing, or electronically.
3.2 When making a Booking, the Client must provide accurate details including the address of the Premises, type and approximate size of areas to be cleaned, parking and access information, and any specific conditions that might affect the provision of the Services, such as pets, heavy staining, or delicate fibres.
3.3 The Company may request photographs or additional information about the Premises or items to be cleaned in order to provide an accurate estimate and determine the appropriate cleaning method.
3.4 Any quote given before inspection is an estimate based on the information supplied by the Client. The Company reserves the right to amend the quote after an on-site assessment, provided that such amendments are discussed with and approved by the Client before work commences.
3.5 The Client must ensure that a responsible adult is present at the Premises at the start of the appointment to grant access and confirm the scope of work, unless otherwise agreed in advance.
4. Pricing and Payment
4.1 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes.
4.2 The Company may require a deposit at the time of Booking, particularly for larger jobs, commercial work, or appointments outside peak service areas. Any such requirement will be communicated to the Client before the Booking is confirmed.
4.3 Payment is due on completion of the Services, unless alternative payment terms have been agreed in advance in writing. For commercial Clients and managing agents, invoicing terms may be agreed separately.
4.4 The Company accepts common UK payment methods. Details of accepted methods will be provided during the Booking process or upon request.
4.5 If payment is not received on completion, or within any agreed invoicing period, the Company reserves the right to charge interest on overdue balances at the statutory rate allowed under UK law, as well as reasonable costs incurred in recovering the debt.
4.6 Any discounts or promotional offers are subject to the specific terms of the promotion and may be withdrawn or amended at the Companys discretion. Discounts are not applicable in conjunction with any other offers unless expressly stated.
5. Cancellations, Rescheduling and Access
5.1 The Client may cancel or reschedule a Booking without charge by giving the Company at least 48 hours notice prior to the scheduled start time.
5.2 If the Client cancels or reschedules with less than 48 hours notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the quoted service price to cover allocated time and travel costs.
5.3 If the Client cancels or reschedules with less than 24 hours notice or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted service price.
5.4 The Client is responsible for ensuring that adequate access and parking are available at the Premises at the agreed time. Any parking costs incurred by the Company as a direct result of performing the Services shall be added to the final invoice.
5.5 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to severe weather, road closures, illness, or equipment failure. In such cases, the Company will attempt to reschedule the appointment at a mutually convenient time.
6. Client Obligations and Preparation
6.1 The Client shall ensure that the Premises are ready for cleaning on the agreed date and time. This includes removing fragile items, valuables, small furniture where possible, and any obstacles that may restrict access to the areas to be cleaned.
6.2 The Companys operatives are not permitted to move large or heavy items such as wardrobes, large sofas, pianos, or electrical appliances. If such items restrict access, cleaning will be carried out as close to and around them as reasonably possible.
6.3 The Client must inform the Company of any known defects, wear, damage, or particular sensitivities relating to carpets or furnishings, including previous cleaning attempts, colour instability, loose fittings, or existing stains and odours.
6.4 The Client is responsible for supervising children, pets, and any third parties present at the Premises during the provision of the Services. The Company cannot accept liability for accidents arising from unsupervised individuals or animals entering work areas or interfering with equipment.
7. Cleaning Results and Limitations
7.1 While the Company will use reasonable skill, care, and professional techniques to achieve the best possible results, it does not guarantee that all stains, odours, marks, or discolouration will be completely removed.
7.2 Certain stains, including those caused by dyes, inks, paints, chemicals, pet accidents, and long-standing spills, may be permanent. In such cases, cleaning may improve appearance but cannot restore the carpet to its original condition.
7.3 Any estimates provided regarding drying times are approximate and may vary depending on factors such as ventilation, humidity, fibre type, and overall condition of the carpet. The Client is responsible for ensuring that adequate ventilation and heating are provided to aid drying where appropriate.
7.4 The Client must follow any aftercare instructions provided by the Company, including guidance on walking on damp carpets, placing protective pads under furniture, and ventilation. The Company shall not be liable for damage or marks caused by failure to follow such instructions.
8. Liability and Insurance
8.1 The Company shall use reasonable care and skill in providing the Services and shall take reasonable measures to protect the Clients property and belongings while on site.
8.2 The Company maintains public liability insurance appropriate for the nature and scale of its operations. Details of cover can be provided upon request.
8.3 The Company shall not be liable for pre-existing damage, wear, or defects to carpets, rugs, or furnishings. This includes but is not limited to fraying, loose seams, shading, pile reversal, colour loss, sun damage, or areas weakened by age or previous treatments.
8.4 The Company shall not be liable for any damage to items that the Client failed to disclose as fragile, sensitive, or unsuitable for the cleaning processes used.
8.5 Except in respect of death or personal injury caused by the Companys negligence, or any other liability which cannot be excluded or limited by law, the Companys total liability to the Client in respect of all losses arising under or in connection with the Services shall not exceed the total price paid or payable for the specific appointment during which the incident occurred.
8.6 The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
9. Complaints and Service Issues
9.1 The Company aims to provide a high standard of service throughout its service area. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, and in any event within 48 hours of completion.
9.2 Upon receiving a complaint within the relevant time frame, the Company may request photographs or carry out a further inspection and, at its discretion, offer a re-clean of the affected areas or another reasonable remedy.
9.3 The Clients right to request remedial action is conditional on allowing the Company access to the Premises and the opportunity to inspect and address the concern. Engaging another provider to carry out additional work before the Company has had an opportunity to respond may limit or negate any remedy.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle waste water and any removed residues in accordance with applicable UK regulations and recognised industry practices.
10.2 Where waste is generated as part of the Services, such as extracted liquids or removed debris from carpets, the Company will dispose of this waste in a lawful manner. This may include discharge into appropriate drainage systems where permitted and safe to do so.
10.3 The Client must not request that the Company disposes of hazardous or controlled waste, including but not limited to sharp objects, clinical waste, chemicals, or materials contaminated with oil or fuel. The Company reserves the right to refuse to handle such materials.
10.4 The Client agrees not to interfere with or redirect waste disposal processes in a way that could breach local environmental regulations or cause damage to drains or property.
11. Health and Safety
11.1 The Company will operate in accordance with applicable health and safety legislation and will take reasonable steps to protect the health and safety of its operatives, the Client, and any other persons at the Premises.
11.2 The Client must inform the Company of any known health and safety risks at the Premises, including hazards such as loose flooring, exposed wiring, or restricted access routes.
11.3 The Client must not request that operatives undertake any activity that is unsafe or outside their training, including the use of Clients own equipment or chemicals, unless expressly agreed and risk assessed.
12. Privacy and Confidentiality
12.1 The Company will handle personal information provided by the Client in accordance with applicable UK data protection laws. Information will be used for the purposes of managing bookings, delivering services, processing payments, and, where permitted, providing service updates.
12.2 The Company will not disclose personal information to third parties except where necessary for the performance of the Services, required by law, or with the Clients consent.
13. Amendments to Terms and Conditions
13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will apply to new Bookings from the date of publication or notification.
13.2 For existing Bookings, the version of the Terms and Conditions in force at the time of confirmation will generally apply, unless a change in law or regulatory requirement dictates otherwise.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
15. General Provisions
15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any written confirmation of Booking and any special terms agreed in writing, constitute the entire agreement between the Company and the Client in relation to the Services and supersede all previous discussions, correspondence, and understandings.
By confirming a Booking with Queen's Park Carpet Cleaning, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
