Queen's Park Carpet Cleaning Privacy Policy

This Privacy Policy explains how Queen's Park Carpet Cleaning collects, uses, stores, and protects personal data for all customers and prospective customers within our service area. We are committed to complying with the UK General Data Protection Regulation and any applicable data protection laws. This policy sets out the lawful bases on which we process personal data, how long we retain it, which third parties may process it on our behalf, and the rights you have in relation to your information.

Scope of this Privacy Policy

This Privacy Policy applies to all individuals who contact Queen's Park Carpet Cleaning, request a quote, make a booking, or use any of our carpet and upholstery cleaning services within our service area. It also applies to people who visit our website or otherwise interact with us in relation to our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and contact details, such as your name, address, service address if different from your home address, and other basic contact details that you provide when making an enquiry or booking a service.

Service and booking information, such as the date and time of your appointment, details about the areas or items to be cleaned, access instructions, and any preferences or notes you choose to share to allow us to provide the service.

Payment and transaction information, such as payment confirmations, amounts charged, refunds, and billing history. We do not store full payment card details when third party payment providers are used.

Communication records, such as emails, online forms, and notes of telephone conversations relating to bookings, complaints, or general enquiries.

Technical and usage data from our website, such as your IP address, browser type and version, device identifiers, and information about how you navigate and interact with our website. This may include data collected using cookies or similar technologies where permitted by law.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, book a service, or communicate with us by telephone, through our website, or in person. We may also collect technical and usage data automatically when you visit our website. In some cases, we may receive your details from another person who makes a booking on your behalf, such as a family member, landlord, or letting agent. If you provide us with personal data about another person, you are responsible for ensuring that you have their permission to share that information with us.

Lawful Basis for Processing

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your data when it is necessary to provide our cleaning services, manage bookings, issue invoices, collect payments, and respond to your enquiries about our services.

Compliance with legal obligations: We may process certain data to comply with legal and regulatory requirements, such as record keeping, tax, accounting, and reporting obligations.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and interests. These interests can include managing and improving our services, responding to customer feedback, protecting our business, and preventing or detecting fraud or misuse of our services.

Consent: In limited situations, we may rely on your consent, for example for certain types of optional marketing communications or for non essential cookies on our website where required by law. Where we rely on consent, you may withdraw it at any time, and we will explain how you can do so at the point where consent is requested.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our carpet and upholstery cleaning services, including processing enquiries, giving quotes, confirming appointments, attending your property, and carrying out the requested work.

To manage customer relationships, including handling complaints, resolving issues, and responding to questions or feedback about our services.

To process payments and maintain accurate financial records, including issuing invoices and receipts, processing refunds, and maintaining transaction histories.

To improve and develop our services and website, including understanding how customers use our services, monitoring service quality, and updating our processes.

To send service related communications, such as booking confirmations, appointment reminders, important updates regarding your booking, and information about changes to our terms or policies.

To comply with legal and regulatory obligations and to cooperate with regulatory or law enforcement authorities where required.

Data Retention

We will keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting obligations. The length of time we retain different types of data may vary depending on the nature of the data and the purpose of processing.

In general, we retain basic customer and transaction records for a number of years after your last interaction with us, to comply with tax and accounting requirements and to respond to any queries about past work. Communication records are kept for as long as needed to manage our relationship with you and to handle any complaints or disputes. Technical and usage data is usually retained for a shorter period, unless it is needed for security, legal, or service improvement purposes.

When we no longer need your personal data, we will delete or anonymise it securely.

Data Sharing and Processors

We do not sell your personal data. However, we may share your information with carefully selected third parties where this is necessary to provide our services or to operate our business. These third parties may act as data processors, processing your personal data on our behalf and only in accordance with our instructions.

Examples of such processors may include providers of payment processing services, accounting or invoicing software, customer relationship management systems, website hosting and technical support, and communication tools used to manage bookings and customer messages.

We require all processors to implement appropriate technical and organisational measures to protect your data and to only process it as necessary to provide their services to us. Where processors are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place for any international data transfers as required by data protection law.

We may also share your personal data where required by law, in response to a valid request from a public authority, or to protect our rights, property, or the safety of our customers or others.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to individuals who need it to perform their duties, using secure systems for storing and processing data, and reviewing our security practices regularly.

While we take reasonable steps to secure your information, no system can be completely secure. You should take care when sending information to us, particularly over the internet or in email communications, and you are responsible for keeping any passwords or access codes confidential.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:

The right of access: You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected. This is sometimes known as the right to be forgotten.

The right to restrict processing: You can ask us to restrict the processing of your data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is required for legal claims.

The right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that it is transferred to another controller where technically feasible.

The right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data has been processed in a way that does not comply with the law. We encourage you to contact us first so that we can address your concerns directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we process personal data. Any changes will take effect when the updated policy is published. We encourage you to review this policy periodically to stay informed about how we protect your information.